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  1. What is Bakup?

Bakup is a medical concierge platform designed for travelers. It helps you find and schedule appointments with local healthcare professionals during your trips abroad.

2. How does Bakup work?

Our platform uses geolocation to provide you with a list of doctors and clinics near you, based on your location, language, and medical specialty preferences. You can book appointments online and access useful information.

3. Do I have to pay to use Bakup?

Registration and platform use are free for travelers. However, some premium features like online appointment booking may be offered at an additional cost.

4. How do I sign up for Bakup?

To sign up, simply create an account using your email address. Once your account is created, you will have access to all the platform's features.

5. Is Bakup available worldwide?

Bakup is designed to work in many countries. However, the availability of doctors and clinics may vary depending on the region.

6. How do I pay for medical services on Bakup?

Service fees for booking appointments online can be made directly on the platform using a credit or debit card. The consultation fee is to be paid directly to the healthcare professionals.

7. How does Bakup ensure the quality of doctors and clinics listed on the platform?

We strive to list only trustworthy doctors and clinics. All healthcare professionals must meet our quality criteria.

8. What should I do in case of a medical emergency?

In case of a medical emergency, please dial the local emergency number or go directly to the nearest hospital. Bakup is not intended to replace emergency medical services.

9. How do I cancel or modify a medical appointment made on Bakup?

To cancel or modify an appointment, log in to your account and go to the "My Appointments" section. You will find the phone number to contact the healthcare professional directly. Please note that service fees are not refunded in case of cancellation.

10. How do I contact Bakup customer support?

If you need assistance or have questions, feel free to contact us at the following email address: [email protected]. Our customer support team will be happy to help you and answer your questions.

11. Can I use Bakup for my children or other family members?

Yes, you can use Bakup to search for and book medical appointments for your children or other family members. Simply click on "Book an appointment for someone else" after selecting the healthcare professional that suits your needs.

12. Does Bakup guarantee the confidentiality of my personal data?

Protecting your personal data is a priority for us. Bakup complies with current regulations regarding personal data protection, and we implement security measures to protect your information against unauthorized access, loss, or disclosure. For more information, please consult our privacy policy.

13. Can I use Bakup if I don't have internet access?

Bakup requires an internet connection to function properly. You can use the platform via a Wi-Fi network, your phone's mobile data, or a portable Wi-Fi hotspot.

14. How can I stay up-to-date with Bakup news and receive information about updates and new features?

To stay informed about the latest news and updates from Bakup, you can follow us on our social media channels (Facebook, Instagram).

15. How can I report a technical issue or bug on Bakup?

If you encounter a technical issue or bug on our platform, we encourage you to contact us through our contact form or send an email to our support team at [email protected]. Please describe the problem in detail and include screenshots if possible. We will do our best to resolve the issue quickly.

16. Is there a Bakup mobile app available?

Yes, Bakup is available as a mobile app for iOS and Android devices. You can download it for free from the App Store or Google Play Store and enjoy all the platform's features directly from your smartphone or tablet.

17. How do I delete my Bakup account?

If you wish to delete your Bakup account, please contact our support team at [email protected] and provide the necessary information to verify your identity. Once your request is processed, all your personal data will be deleted from our system in accordance with our privacy policy.

18. Can I use Bakup to find doctors or clinics in my home country?

Bakup is primarily intended for travelers seeking healthcare professionals abroad. However, you can also use our platform to find doctors or clinics in your home country if you wish. Our database includes a wide range of healthcare professionals in many countries and regions.

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