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Un Dixième, a simplified joint-stock company with a capital of 16,000 euros, whose registered office is located 20 bis rue Louis Philippe 92200 NEUILLY SUR SEINE, Registered with the RCS of Nanterre under number 880 103 924 (hereinafter “ BAKUP ”) , acting as data controller, within the meaning of European regulation n ° 2016-679 of April 27, 2016 and of the law " Informatique et Libertés " of January 6, 1978 as amended (hereinafter, together, the " Regulation ") attaches of great importance to the protection of your personal data and your privacy.

The purpose of this policy (hereinafter the "Policy") is to inform you about the way in which we collect, use and share the personal data that you provide to us via our website (hereinafter "the Site) and how the coolies are managed.

This Policy is intended to apply only to the processing of information (hereinafter the “Personal Data”) likely to identify or make identifiable the users of the Site or the Platform (hereinafter the “Users”), directly or indirectly.

BAKUP undertakes to limit the processing of Personal Data to the only cases listed in this Policy, and to update the latter in order to guarantee a high level of protection of Personal Data in accordance with the applicable Regulations.


When viewing the Site, cookies are placed on the User's computer, mobile or tablet.

This section allows the User to better understand how cookies work and how to configure them, it being specified that an information banner is displayed when the User connects to the Site, in order to inform him prior to the filing of these cookies:

• the precise purposes of the cookies used;

• their right of access to the data collected;

• the need to consent to the deposit of cookies for the improvement of its navigation and for the display of advertising and the possibility of opposing the deposit of cookies;

• the procedures allowing him to change the parameters (internal configuration, opposition to tracking, or even browser settings), in respect of the deposit of cookies for the purpose of accessing information already stored in his terminal, if applicable.

Via the banner, the User is invited to express his consent for the deposit of cookies for the purpose of accessing information already stored in his terminal, if applicable.

Definition of a cookie

A cookie is a small data file that is copied to your computer's hard drive by a website. It records information relating to the navigation of your computer on a site (such as for example the pages visited or the dates and times of consultation), which can be read during your subsequent visits to the Site. BAK may send cookies when you visit the Site or when you register to access an online Service.

The different issuers

BAKUP cookies

These are cookies placed by the Site on your terminal to meet the needs of navigation, optimization and personalization of the services on our site.

Third party cookies

These are cookies placed by third-party companies (for example partners) to identify your areas of interest and possibly personalize the advertising offer sent to you on and off the Site. They can be placed when you browse the Site or when you click in the advertising spaces of the Site, it being specified that only cookies which you authorize the deposit will actually be placed on your consultation terminal.

Within the framework of partnership, we ensure that the partner companies strictly respect the data-processing law and freedoms of January 6, 1978 modified and undertake to implement appropriate measures of security and protection of the confidentiality of the data.

Configure your internet browser

You can choose to deactivate these cookies at any time in the context of the dedicated banner displayed on the Site. Your browser can also be configured to notify you of the cookies that are stored on your computer and ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or refuse them systematically.

We remind you that the settings are likely to modify your conditions of access to our content and services requiring the use of cookies. If your browser is configured to refuse all cookies, you will not be able to take advantage of some of our services.

In addition to the options appearing on the cookie banner, you can restrict the use of cookies by modifying your browser setting:

In Internet Explorer:

  • Click the thumbwheel icon in the browser toolbar and select Internet Options.

  • In the options window, click on the Privacy tab.

  • To enable cookies, place the cursor on Medium or a lower setting.

  • To disable cookies, place the cursor at the top to block all cookies.

In Firefox:

  • Click the browser menu button and select Options.

  • Select the Privacy section and go to the History section.

  • In the drop-down menu next to Storage rules: choose “Use personalized settings for history”

  • Check the “Accept cookies” box to enable cookies, or uncheck it to disable them.

Under Chrome:

  • In the upper right corner, click on More (the three dots aligned vertically) and select “Settings”.

  • At the bottom of the list, click Advanced settings.

  • Click Show advanced settings.

  • In the "Privacy and security" section, click on Content settings and select "Cookies".

  • To enable cookies, select “Allow sites to save and read cookie data (recommended)”. To only accept first-party cookies, select Block all third-party cookies without exception.

  • To disable cookies, deselect “Allow sites to save and read cookie data (recommended)”.

In Safari:

  • Choose Safari > Preferences, then click Privacy.

  • In the Block cookies section, indicate whether Safari should accept cookies from the Site and under what circumstances.

If you want to restrict the use of cookies for another browser or on a mobile device, go to the official web page of the browser or device manufacturer or consult the documentation they have provided to you, then follow the instructions.



By using our Website, you may be required to send us Personal Data, directly or indirectly or even through your use of the Site.

  • The personal data you provide ; 

  • Personal data that we obtain from third-party sources ; 

  • And by the use you make of our Services

the Personal Data collected may therefore include 


  • Identification data: the name, e-mail or postal address, telephone number and social networks of the person concerned; 


  • Transaction data: the amount of the subscription and the number of a credit card; 


  • Technical data: the IP address, the type and version of the browser, the operating system used; 



  • Connection data : the functions used, the pages visited, the configurations selected, the time-stamping of the visits and the terms searched; 


With respect to data collected from other sources, we may also obtain your contact details and other personal information from our affiliates and other third parties, including:


  • Social networks when you grant permission to access your data on a social network;


  • Service providers who help us determine your location in order to tailor certain services to your location; 



  • Companies with which we offer common services and which guarantee that we have obtained your data lawfully; and or


  • Publicly accessible sources and / or from data providers from whom we obtain data.


We collect and process your Personal Data for the following purposes: 

  • In order to allow you to use our services, and in particular to make an appointment with health professionals that you yourself have chosen to consult; 

  • In order to respond to your requests for information and / or your comments;

  • In order to provide you with technical support and maintenance to allow the proper functioning and security of our Site

  • In order to improve the functionalities and the quality of your navigation on our Site by carrying out tests, research, analyzes, studies and surveys;

  • In order to manage applications for recruitment via our Site;

  • In order to offer you relevant content, adapted and personalized to your centers of interest and your geographical location;

  • In order to carry out commercial prospecting operations;

  • In order to send you our modifications, updates or any other news relating to our Site; 

  • To invite you to events that we organize, alone or in partnership;

  • To invite you to participate in our customer satisfaction surveys, our advertising contests and various promotions;

  • In order to determine the impact of our promotional operations and to assess our commercial performance, surveys and other surveys, by identifying trends in the use of our Site;

  • In order to comply with the legal obligations to which we are subject;

  • In order to anticipate and resolve any disputes;

  • In order to execute and enforce all of our contracts.


We collect and process your Personal Data in accordance with the Regulations, and only within the framework of the following legal basis(s): 

  • When this is necessary for the performance of a contract concluded with you; 

  • When necessary to comply with a legal obligation

  • When you have expressly consented to the processing of your Personal Data

  • When necessary to ensure our legitimate interests

  • When necessary in the context of a public interest


The Personal Data of our Users are strictly confidential and intended exclusively for : 

-         BAKUP; 

-         The healthcare professional (s) with whom you make an appointment and whom you yourself have selected on the Site.

The Data collected is intended for us in our capacity as data controller.

Unless there is a legal, accounting or judicial obligation, we will not disclose, rent, assign or transmit in any way your Personal Data to third parties other than the payment provider listed in our general conditions.


Finally, it is specified that if your Personal Data were to be transmitted outside the European Union, we will take all measures to supervise these transfers in accordance with the law (and in particular by signing standard contractual clauses).


Your Personal Data is only kept for the time strictly necessary to achieve the purposes pursued, as set out in this Policy, in accordance with the Regulations and applicable laws.

After this period, your Personal Data will be deleted.


In accordance with current European regulations, you have the following rights:

  • Right of access (article 15 RGPD) and rectification (article 16 RGPD), update, completeness of your personal data: you have the right to access the personal data concerning you that we have and request its rectification or update.

  • Right to erase Users' personal data (article 17 of the GDPR), when (i) they are no longer necessary, (ii) you have withdrawn your consent, (iii) the User opposes the processing, (iv) the processing is unlawful or to comply with a legal obligation.

  • Right to withdraw consent at any time (article 13-2c RGPD) if this processing is

  • based on consent.

  • Right to limit the processing of your personal data (article 18 RGPD): This right means that the processing of your data which we can carry out is limited, so that your data are kept without however being able to process them.

  • Right to oppose the processing of your personal data (article 21 RGPD): You can at any time oppose the processing of personal data when the processing is based on our legitimate interest, it being specified that this opposition may result in on our part the end of the provision of the BAKUP service.

  • Right to the portability of personal data provided that you have provided to us, when these are subject to automated processing based on their consent or on a contract (article 20 RGPD). You have the right to move, copy or transmit your personal data concerning you from the BAKUP database to another.

  • Right to define the fate of your personal data after your death and to choose to whom we must communicate (or not) this personal data (for example to a third party that you have previously designated. As soon as we become aware of your death and in the absence of instructions from you, we undertake to destroy your personal data, unless their retention is necessary for evidentiary purposes or to meet a legal obligation. 


We may occasionally modify this Policy, in order to comply with regulatory, jurisprudential, editorial or technical developments.

If so, we will change the “ last updated ” date and indicate the date on which the changes were made.  

When necessary, we will inform you and/or seek your consent.

We advise you to regularly consult this page in order to be aware of any changes or updates made to our Policy.

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